Crystal Palette | Ugly Duckling Ugly Duckling

Professionally packed and fast shipping

We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are trained to package your goods precisely according to the specifications that we supply. Prior to shipping, your goods are carefully examined and safely secured. Each day, we ship to thousands of customers across multiple countries. This is a testament to our determination to become the biggest online retailer in the world. There are distribution centers and warehouses located in Europe and the USA.

Note that orders containing multiple items are given a processing time according to the item.

Prior to shipment, we examine the items ordered carefully before shipping. Most orders are now shipped within 48 hrs. The delivery time is between 3 and 7 working days.

Returns

The stock is constantly changing and not fully managed by us because of the involvement of several different parties, such as the factory and our warehouse. The actual stock levels can fluctuate at any moment. It's possible that you may not receive your order after it's been placed.

Our policy is valid for 30 days. If it's been more 30 days since you've purchased your item We're sorry to say that we can't offer you a complete exchange or refund.

You can only return a product if it is unused and in the same condition the day you received it. It must also be in the original packaging.